 Patients who wish to update their billing/insurance information online over our secure channel may complete the Patient Billing Update Form.
A Guide to Your Laboratory Bill
Dynacare would like to help you understand our billing process. This page will cover helpful information about working with your insurance company, the reasons some insurance companies deny coverage, why patients are billed and why it takes a while for patients to receive their first bill.
What are some of the tips I should remember when using my health insurance?
 Always keep your insurance ID card handy.
Review your health insurance plan to determine coverage restrictions and exclusions.
Contact your insurance company to ensure it will pay for laboratory services provided by Dynacare.
Document all activities including who you spoke with and when.
Know your rights.
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Why Have I Received a Bill From Dynacare?
No response from insurance company: Sometimes we don't know the reason why an insurance company does not pay. We know they have not responded with a payment or a denial within the time specified (usually 60 days). When this happens, it is your responsibility to resolve this matter with your insurance company.
Unable to identify patient due to incorrect name or ID number. If your insurance company knows you as "Robert," do not use "Bob." Insurance companies are unable to identify you when the name and ID number on the claim are not an exact match with the name and ID number listed on the insurance card.
Coinsurance, co-payment or deductible: This is the amount due from you as determined by your insurance plan. Please review your policy. Deductibles must be paid before the insurance company will begin to make payments.
Diagnosis is missing: In addition to needing to know what service you received, insurance companies want to know why you received the service. Your physician must supply a diagnosis code that supports the reason why the test was ordered.
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Why Has My Bill Been Delayed?
We experience delays in getting correct, complete and current billing information.
The U.S. Postal Service retains forwarding address orders for six months. If there is no forwarding address or the forwarding order expires, bills are returned as undeliverable and additional research is spent in finding the new address.
Your insurance carrier requests additional information, and additional time is spent responding to correspondence and other requests.
Your insurance requires additional time to review and evaluate the information requested.
The wrong insurance information was given. In some cases, patients provide secondary insurance information instead of primary insurance information.
Insurance companies typically respond within 60 days of the first billing with payment, denial or a request for more information. Once the requested information has been supplied, often taking 60 - 90 days to obtain, the insurance cycle begins again. Due to this process, you may receive a bill as late as seven months after the date of service.
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What is an Advance Beneficiary Notice?
The Advance Beneficiary Notice (ABN) is a form that lets you know you may have to pay for a test if Medicare refuses to pay for it. Once you sign the ABN, you may receive a bill from Dynacare for the price of the test.
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Why did my insurance company deny my claim?
Your claim may not have provided the required information such as:
Patient's first and last name (as it appears on insurance ID card)
Patient's date of birth
Patient's gender
Patient's social security number
Patient's area code and phone number
Patient's address, city, state and zip code
Name of parent if the patient is a minor
First and last name of the ordering doctor
Diagnosis codes
Medicare/Medicaid/Insurance ID number
Insurance information for any secondary insurance coverage
Name of policy holder
Policyholder's relationship to the patient.
Policyholder's address, city, state and zip code
Policyholder's subscriber ID number/insured social security number
Insurance group number
Insurance company name
Insurance company claim address
Insurance company area code and phone number
Patient date of injury for worker's compensation claims
Employer name
Copy of the front and back of the insurance card
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How do I pay my bill or contact the Billing Department?
The Billing Department is available Monday through Friday from 8:00 am to 4:00 pm to assist you with your billing needs. Please call (414) 805-7656 or (888) 611-3904 toll free for assistance. Be sure to have your account number and insurance card ready when you call.
For your convenience Dynacare accepts MasterCard and Visa payments over the phone. If you prefer to pay your bill in person please visit us at;
9200 W. Wisconsin Avenue
Milwaukee, WI 53226
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